CSAT Surveys

Customer Satisfaction (CSAT) surveys measure satisfaction with a specific interaction or experience.

CSAT Scales

5-Star Rating

Classic star rating from 1-5 stars.

Emoji Scale

Visual scale using emoji faces from sad to happy.

Thumbs Up/Down

Simple binary satisfaction indicator.

Customizing Your CSAT Survey

All CSAT survey customization is done through your HappyPanda dashboard:

1. Go to Surveys and create or edit a survey
2. In the Type section, select CSAT
3. Choose your visual style (stars, emoji, thumbs, or hearts)
4. In the Text section, customize the question text
5. Enable follow-up question (optional)
6. Preview and save

Best Practices

1. Be specific: Ask about a specific interaction
2. Timely: Send immediately after the experience
3. Brief: Keep it to 1-2 questions max
4. Actionable: Follow up on low scores