Integrations Overview

HappyPanda integrates with popular tools to help you act on feedback quickly. Get notifications, create issues, and send data to any system automatically.

Available Integrations

Slack

Get real-time feedback notifications in your team channels. See ratings, comments, and user info instantly.

Linear

Automatically create issues from feedback. Great for tracking bugs and feature requests.

Webhooks

Send feedback data to any HTTP endpoint. Build custom integrations with Zapier, Make, or your own systems.

Email

Receive feedback notifications and daily/weekly digests via email.

Quick Setup

1. Go to Integrations in the main navigation
2. Click Connect on the integration you want to enable
3. Follow the authorization flow (for Slack/Linear)
4. Configure your preferences
5. Test the integration
6. Save and start receiving notifications

Slack Integration

Get instant notifications when feedback is submitted.

Features:

• Post to any public or private channel
• Rich message formatting with ratings and feedback text
• Interactive buttons to view in dashboard or create Linear issues
• Customizable notification frequency

Message includes:

• Survey type and name
• Rating/score with visual indicator
• User’s feedback text
• User email (if provided)
• Screenshot link (if captured)
• Direct link to view in HappyPanda

Slack Setup Guide Complete instructions for connecting Slack

Linear Integration

Turn feedback into actionable issues automatically.

Features:

• Auto-create issues from negative feedback
• Manual issue creation from dashboard
• Configurable team and labels
• Priority based on score

Issue includes:

• Title from feedback summary
• Full feedback in description
• Auto-assigned labels
• Link back to HappyPanda submission

Linear Setup Guide Complete instructions for connecting Linear

Webhook Integration

Send feedback data to any system via HTTP.

Use cases:

• Connect to Zapier or Make for automation
• Send to your own analytics backend
• Integrate with custom CRM systems
• Build alerting workflows

Payload includes:

• Event type and timestamp
• Full submission data
• Survey information
• User metadata

Webhook Setup Guide Payload format and configuration options

Email Integration

Receive feedback notifications via email.

Notification types:

• Immediate - Email for every submission
• Daily digest - Summary each morning
• Weekly digest - Summary each Monday
• Monthly report - Comprehensive analytics

Configuration:

• Add multiple recipient emails
• Choose notification frequency per project
• Filter by survey type

Email Setup Guide Configure email notifications and digests

Integration Comparison

Feature	Slack	Linear	Webhook	Email
Setup	OAuth	OAuth	URL config	Built-in
Real-time	Yes	Yes	Yes	Yes
Interactive	Yes	No	No	No
Custom logic	Limited	Limited	Full	Limited
Bulk actions	No	No	Yes	Digest

Best Practices

Start with one integration

Set up one integration first and test it thoroughly before adding more. This helps you understand the data flow and avoid notification overload.

For Small Teams

• Use Slack for immediate visibility
• Set up a dedicated #feedback channel
• Review and discuss feedback in threads

For Product Teams

• Connect Linear for bug tracking
• Enable auto-create for negative feedback
• Use labels to categorize (bug, feature, feedback)

For Enterprise

• Set up Webhooks to your data warehouse
• Build custom dashboards and alerts
• Integrate with existing CRM/ticketing systems

Troubleshooting

Integration not working?

1. Check connection status - Go to Integrations to verify the integration shows as “Connected”
2. Re-authenticate - For OAuth integrations (Slack, Linear), try disconnecting and reconnecting
3. Verify permissions - Ensure the connected account has proper permissions
4. Test the integration - Use the “Test” button to send a sample notification
5. Check for errors - Look for error messages in the integration settings

Common issues

Issue	Solution
Messages not sending	Check channel permissions and integration status
Wrong channel/team	Update selection in integration settings
Authentication expired	Re-connect the integration
Webhook failures	Verify endpoint URL is reachable and returns 200 OK

Need help?

If you’re still having issues, contact us at [email protected] with your project ID and the integration you’re having trouble with.

Coming Soon

We’re working on more integrations:

• Jira - Create Jira tickets from feedback
• Discord - Post to Discord channels
• Microsoft Teams - Teams channel notifications
• Intercom - Sync with conversations
• Zendesk - Create support tickets
• Notion - Sync to Notion databases

Note

Have a specific integration request? Contact us at [email protected]